ISO Audit Passed with Flying Colours
January 14, 2025
We are excited to announce that we have recently had the ISO 9001:2015 audit and can confidently say we passed with flying colours! This is a real indicator of our ongoing commitment to quality of our products and services for our existing and future customers.
What is ISO 9001?
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). We have chosen to use the standard for many years now to demonstrate our ability to consistently provide products and services that always meet and exceed our customer and regulatory requirements.
Benefits of ISO 9001
There are many key benefits to having ISO 9001 for both us as an organisation and certainly for you as our loyal customer.
These benefits include:
For us -
- Assisting the management team by implementing an efficient, standardised, and streamlined management process.
- Ensuring compliance with ISO 9001 accreditation, a mandatory requirement for contracts with certain public sector organisations.
- Communicating a positive and professional message to both staff and customers.
- Identifying and promoting more efficient, time-saving processes to enhance operational effectiveness.
- Highlighting areas of deficiency and providing actionable solutions for improvement.
- Reducing waste and unnecessary costs through preventive measures and process optimization.
- Supporting continuous assessment and fostering an environment of ongoing improvement.
For you -
- Driving continuous improvement in the quality of our services and overall customer experience.
- Ensuring consistent on-time delivery to meet and exceed client expectations.
- Fostering a proactive approach to problem-solving, with a commitment to delivering the highest standard of service.
- Reducing product returns and customer complaints, serving as clear indicators of enhanced service quality.
- Demonstrating our dedication to excellence through independent audits, reinforcing our confidence in delivering the very best consistently.
- Enhancing communication channels with customers to strengthen relationships and responsiveness.
Share this news story...
When Sarah Whitaker approached an introductory care agency to find a carer for her 89 year old father she expected they would refer a suitably qualified and professional carer. Instead, Sarah was 'horrified' to discover that an unqualified imposter had been in her fathers home for almost three weeks! Unfortunately Sarah's story, reported by Sky News , is not as uncommon as one might expect. In January 2024, a man admitted impersonating a nurse and accessing resuscitation and children's areas at a hospital in Glasgow (BBC News) . SAFE has experience of dealing with a number of similar cases where an unqualified imposter had been found to be working in place of the qualified professional that was expected.
International Fraud Awareness Week (IFAW) 2024 takes place from 17-23 November, and SAFE continues to support this global effort to minimise the impact of fraud by promoting anti-fraud awareness and education. Fraud and cybercrime account for over 40% of all crime in England and Wales, affecting more people, more often, than any other crime. The social and economic cost to individuals is estimated to be in excess of £4.7 billion a year. So don’t wait until #fraudweek to become a fraud fighter!
According to data from Action Fraud, the national fraud and cybercrime reporting service, more than 33,000 people had their social media or email accounts hacked in the 12 months to August 2024, and victims lost a total of £1.4 million. Fraud is now the most commonly experienced crime in the UK, with 1 in 17 adults falling victim to fraudsters. The National Fraud Intelligence Bureau indicate that 80% of fraud is cyber-enabled. October is Cyber Security Awareness Month, an international initiative that aims to educate everyone about cyber safety. To mark the event, Action Fraud and NHS England have launched awareness campaigns to remind people that there are simple ways to protect themselves and our NHS from online threats.
