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ISO Audit Passed with Flying Colours
January 14, 2025
We are excited to announce that we have recently had the ISO 9001:2015 audit and can confidently say we passed with flying colours! This is a real indicator of our ongoing commitment to quality of our products and services for our existing and future customers.
What is ISO 9001?
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). We have chosen to use the standard for many years now to demonstrate our ability to consistently provide products and services that always meet and exceed our customer and regulatory requirements.
Benefits of ISO 9001
There are many key benefits to having ISO 9001 for both us as an organisation and certainly for you as our loyal customer.
These benefits include:
For us -
- Assisting the management team by implementing an efficient, standardised, and streamlined management process.
- Ensuring compliance with ISO 9001 accreditation, a mandatory requirement for contracts with certain public sector organisations.
- Communicating a positive and professional message to both staff and customers.
- Identifying and promoting more efficient, time-saving processes to enhance operational effectiveness.
- Highlighting areas of deficiency and providing actionable solutions for improvement.
- Reducing waste and unnecessary costs through preventive measures and process optimization.
- Supporting continuous assessment and fostering an environment of ongoing improvement.
For you -
- Driving continuous improvement in the quality of our services and overall customer experience.
- Ensuring consistent on-time delivery to meet and exceed client expectations.
- Fostering a proactive approach to problem-solving, with a commitment to delivering the highest standard of service.
- Reducing product returns and customer complaints, serving as clear indicators of enhanced service quality.
- Demonstrating our dedication to excellence through independent audits, reinforcing our confidence in delivering the very best consistently.
- Enhancing communication channels with customers to strengthen relationships and responsiveness.
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